Member comments

What our savers say about us

Hinckley & Rugby is proud of the service we provide for our members – but don’t just take our word for it, please see a small selection of comments recently received from some of our savers.

The staff pick up the phone quickly and you speak to a person not a machine!

“I like the traditional elements of using your branches – the friendly service and personal attention provided.”

“I cannot praise the staff in your branch more highly for the way they handled opening my account. They were extremely courteous and very friendly people to deal with. Everything was explained fully and dealt with in a swift and efficient manner. A pleasure to do business with!”

“It’s nice to deal with a traditional financial business that puts the customer first and offers good interest rates.”

“The staff in your branch all exceeded my expectations. They are friendly and helpful and always make me feel welcome, 10/10!”

I am disabled and the staff were very friendly and spent time ensuring I understood the account I opened. I never felt rushed or that the staff could not spare the time to deal with my questions.”

“I have always found the staff to be extremely pleasant and helpful – as usual very satisfied with the service I received.”

“It’s a rare treat nowadays to phone someone on a number that doesn’t cost an arm and a leg and to speak to a kind and intelligent human being, instead of spending ages listening to Mozart while waiting on hold!”