What our borrowers say about us

Hinckley and Rugby is proud of the service which we provide for our customers - but don't just take our word for it, please see a small selection of comments recently received from some of our new borrowers.

"I have always been very pleased with Hinckley and Rugby’s performance – whether telephoning for help and advice or attending a branch, staff have been unfailingly polite, knowledgeable and helpful. I have already given Hinckley and Rugby’s details to a friend."

"Hinckley and Rugby have without doubt been the best building society we have used in over 30 years and 10 house moves. Please don't lose your traditional approach to customers and business."

"I like the no queuing phone system and the fact that the person who answered the phone was the person who could help me. Just like the good old days!"

"Having ported our mortgage with Hinckley and Rugby to our new home from our previous property, we continue to appreciate the helpful staff and quality service we have come to expect from you. Many thanks."

"We have always been delighted with all aspects of Hinckley and Rugby. Your staff are a great credit to you and the personal access one has to them is absolutely priceless – and, sadly, most unusual."

"Really excellent service. We had a mortgage with you and paid it off a few years ago. That procedure was handled very effectively and we were keen to return when we needed to borrow to fund an extension. It was a great help that our details were still on file."

"We were unsure about Hinckley and Rugby at the beginning as we didn't recognise the name but our financial adviser recommended your services to us. You had a very good product on the market and your level of service throughout was excellent. Very prompt at dealing with any queries and our remortgage went through very smoothly. Thank you for your prompt and courteous service provided. Well done to all."

"Best mortgage company ever had dealings with. Excellent company to do business with."