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Statement on cyber incident

Statement from Hinckley & Rugby Building Society Chief Executive, Chris White, on the cyber security incident:

“We can confirm we recently became aware of a cyber security incident involving limited unauthorised third-party access to our computer systems.  We contained the issue (which was limited to one email account) as soon as we became aware of it and launched a detailed investigation.  We also immediately alerted the relevant authorities, including the Information Commissioner’s Office, the Financial Conduct Authority, the Prudential Regulation Authority and the Police.

“As a result of the incident, some emails may have been accessed, including emails from and in relation to our mortgage customers.  However, the Society’s broader systems were not affected, including those which deal with our members’ savings and mortgages together with the Society’s online platforms.  We can also confirm that no savings or mortgage accounts with the Society have been accessed by the unauthorised third party.

“As a precautionary measure, we are contacting all members who may have been affected and are offering them credit and fraud protection monitoring services.  This service is being made available to them free of charge.

“We take issues of IT security extremely seriously and we have already taken practical steps to update system protocols with the aim of preventing this particular type of issue from occurring again.  We are also undertaking a full review of our IT security practices to best minimise risks in the future.”

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