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Hinckley & Rugby adds two new account managers to its intermediary team

Hinckley & Rugby for Intermediaries has welcomed experienced BDM Julie Bourne to the Society and has also added Alice Baggott to the team, both as Account Managers. Julie has extensive experience in the financial sector from her roles at Foundation Home Loans and Darlington Building Society, while Alice comes from a strong mortgage background, having worked with Hinckley & Rugby for over two years in Business Development. They have joined a dedicated team to provide additional broker support over the phone and in the field.

The new roles will see both Julie and Alice developing relationships with our key broker firms as well as showcasing Hinckley & Rugby’s product offering through events and presentations. Julie will be joining Alice in Hinckley & Rugby’s Mortgage Referrals Committee (MRC) – a daily meeting which sees a team of experienced underwriters and executives assess complex cases.

A particular scenario Alice reviewed as part of MRC, and the type of case Julie can expect to see, was for a Buy to Let Remortgage application at 65% LTV. The applicants were non-owner occupiers living in rented accommodation due to family reasons and were looking for new tenants for their property. Due to Coronavirus, applicant 1 had taken a pay cut and applicant 2 had been made redundant. By assessing their savings, the Mortgage Referrals Committee found that the applicants had enough to cover rental voids and approved the case.

Describing our MRC, Alice says:

I love our MRC because it shows how willing we are to go that extra mile for brokers and customers. It gives us the chance to discuss complex cases with the senior decision makers, break down the strengths and weaknesses of each individual referral and apply a common-sense approach to each application. This means that we can contact the broker within 24 hours, or even on the same day often, with an outcome.”

Emily Smith, National Account Manager at Hinckley & Rugby Building Society, says:

“I am so pleased to add both Julie and Alice to the Business Development team as Account Managers, which will strengthen our ability to work closely with our broker partners. Alice has been with the Society for a number of years and has great knowledge of our criteria and flexibility in assessing cases. Julie has excellent experience as a BDM and Account Manager, and will bring her expertise of the mortgage market to this ever-growing team.

Our aim at Hinckley & Rugby is to provide support to brokers and educate them on how the Society can consider complex cases with the help our of Mortgage Referrals Committee. Adding two new members to the sales team during a particularly challenging year cements the Society’s commitment to our brokers and strategic partners.”

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