If you have changed your name, please let us know so we can update our records.
We will need to see documentation to confirm your new name, we accept the following documents:
- Change of Name Deed
- Marriage Certificate
- Civil Partnership Certificate
- Gender Recognition Certificate or a letter from a doctor or medical professional confirming the change of gender is likely to be permanent
- New Birth or Adoption Certificate
The document you send must be an original. Certified copies are accepted by post and can be certified by a Solicitor, Accountant, Bank/building society official, Independent Financial Advisor, Post Office official, Minister of a recognised religion, Doctor, Dentist or Police Officer.
The person certifying the documents should be in current employment, based in the UK and must not be related to any person named on the account. Certified copies must include their full name, profession, business address and telephone number. The words ‘certified true copy’ must be written or stamped on the documents, which must then be signed and dated (within the last three months) by the certifying party.
Click below to complete the change of name form and deliver this in person or by post to one our branches or agencies together with your account passbook.