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Lost and forgotten savings accounts

I have account documents

Lost savings accounts are sometimes known as ‘dormant’ (sleeping) because they haven’t been used for a long time.

To find and claim your balance it will be much easier if you have a passbook or an account statement or letter. If you have one of these documents (showing the account number), please contact us.

I do not have any account documents

If you do not have any account documents, the Building Society Association (BSA) may be able to help. It has created a free online service that allows you to trace savings accounts that you may have lost or forgotten about. You may also be able to trace another person’s lost savings account if you have the legal authority to do so.

You can get more information at

Get in touch

Call us on 01455 894 060 to speak with a member of our team. Our phone lines are open Monday – Friday 9am – 5pm, Saturday 9am – 12pm. We are closed on Sundays and bank holidays. You can send us an enquiry by clicking contact us or you can also visit one of our branches or agencies.