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Accessibility

Branches

Our branches have the following:

  • Counter positions at a lower level (at most branches and agencies)
  • Wheelchair accessible ground floor interview room (at most branches)
  • For the benefit of members with hearing impairments hearing induction loops are provided at all our branch counters. We are always willing to help by writing things down
  • Getting in and out of our branches is easy with level or ramped access from pavements. Doors can be opened automatically
  • We welcome assistance dogs in all branches
  • Templates to assist customers with writing cheques and withdrawal forms
  • Chunky pens that are easier to hold

If requested, we can also provide:

  • Large print statements and personal correspondence
  • Our staff will be happy to explain product details and talk through the leaflets with you

Website

We continually strive to make useful updates and improvements to our website, however you may be able to customise your web browser to give you greater flexibility if you have specific needs. Try using the guidance below by clicking on the relevant link to you –

Windows 7 user

Windows Vista user

Google Chrome user

Firefox user

Apple OS X user

We recommend you always try to keep your browser up to date, because newer versions provide higher levels of security. To check the version of your current browser, check in the ‘help’ or ‘about’ section of your browser toolbar.