Your passbook is required for all withdrawals and may be requested by the Society at any time.
If your passbook has been lost or stolen, please use the contact details below to notify us immediately so we can ensure no transactions can be made on your account without your authority.
Once we have verified your identity, we will cancel your lost passbook and send a new passbook to your registered address.
Get in touch
Please visit one of our branches or agencies, or you can call us on 01455 894 060 and speak to a member of our team.
Our lines are open Monday – Friday 9am – 5pm, Saturday 9am – 12pm. We are closed on Sundays and bank holidays.