Important information

We aim to provide our members with the highest standards of service, however, there may be occasions where we don’t get things right. If your experience didn’t meet your expectations, please let us know, we’re always looking for ways to improve. Visit our complaints page for further information.

As a financial institution we are required to confirm the identity of every customer who applies for a mortgage account with the Society. We do this to protect you against the risk of identity fraud and to comply with money laundering regulations.

We will normally check your details on the electoral register and ask you to provide a full, current UK driving licence or a full current UK passport, together with originals of any one of the following:

• A gas, electricity, water or telephone bill which is no more than three months old
• A Local Authority tax bill (received in the last 12 months)
• A recent bank or building society statement
• A recent letter from the Inland Revenue

If you wish to make your mortgage payments direct from your bank account, the following details will need to be quoted:

Sort code: 40-05-30
Account number: 74575938
Reference: Your mortgage 11-digit account number

Your home may be repossessed if you do not keep up repayments on your mortgage. If you are struggling to make your mortgage payments, please visit our money worries page for help and support.