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We understand the importance of making our members and employees feel valued which is why we treat everybody equally and fairly. We aim to ensure that all employees have equal opportunities to progress in their careers and enjoy working at the Society.
We want a diverse range of people in our workforce who have a passion for great customer service and high standards of professionalism and courtesy in everything they do. We understand the importance of making our employees feel valued and the benefits of providing a fun and supportive working environment in which they can expect to grow their skills on a professional and personal level.
Hinckley & Rugby Building Society is an equal opportunities employer. All candidates will complete the same recruitment process for the vacancy which you have applied for.
All applicants must have high standards of personal finances and be aware that all appointments are subject to:
- proof of eligibility to work in the UK
- successful employment references
- satisfactory credit reference search
- DBS check
TITLE: Savings Services Assistant LOCATION: Principal Office
Due to ongoing growth an exciting opportunity has arisen at the Society for a Savings Services Assistant to join our Savings team, based at our Head Office in Hinckley.
Hinckley & Rugby Building Society was formed in 1983 and has 8 branches throughout some of the towns and cities of the East and West Midlands. We are a successful financial institution providing a variety of mortgage and financial services.
Based in a vibrant, open plan office, you’ll work alongside a great mix of highly experienced individuals, as well as team members who are learning the ropes, just like you.
We believe that investing in our people and their future is key to our success. As such, you’ll receive a comprehensive induction process, extensive on-the-job training and ongoing support from management to ensure that you succeed in your role.
This is an amazing opportunity to significantly increase your skill-set and build a career to be proud of with a successful building society.
As a Savings Services Assistant, you will be responsible for the day to day administration of tasks within the department, as well as supporting and working with the team supervisor and team manager.
Your duties will include, but are not limited to:
- Telephone enquiries establishing customer needs and providing information.
- Preparation of standard letters and product literature in response to customer enquiries received via the telephone, by post, email or via our website.
- Responding to internal and external mail within departmental service standards.
- Postal account duties including account opening, receipts and withdrawals.
- Offset savings account duties including receipts, withdrawals and faster payment requests.
- Online savings account administration.
- Correcting customer database anomalies and actioning daily reports.
- Registration of Power of Attorneys.
To be considered for this position, you will need:
Previous customer service and administration experience
At a minimum, five GCSEs (or equivalent) at grade C or above, including Maths and English
The willingness to undergo a credit reference search and DBS check (our staff must have impeccable standards of personal finance)
Experience within the same industry or Savings department would be desirable.
Salary of £15,648- £17,544, depending on experience.
23 days holiday plus statutory bank holidays.
Private healthcare and health insurance.
Life cover of 4 times your annual salary.
Reward and recognition awards and incentives.
Full training and the chance to gain industry recognised qualifications.
Supportive and friendly culture with an open-door policy.
Join an organisation that promotes from within.
Opportunities to pursue different specialisms within the business.
Contributory pension scheme.
Great location with free parking and public transport links.
You can send your applications via email to: email@example.com
or by post to:
Hinckley & Rugby Building Society
Upper Bond Street