Branches & agencies
Contact us
Get in touch
We’d love to hear from you. If you have question about your account, any of our products, services, or anything about the Society in general, this page offers a range of ways you can get in touch with us.
Send us a message
If you have a question, complete the form on this page and our friendly team will get back to you quickly with a response. To help us direct your query to the correct place, please state the nature of your enquiry and provide us with as much detail as possible.
This messaging service is not secure, so please avoid sharing sensitive information here. To send us a secure message, please log in to your H&R Online account.
Do you have a complaint?
We aim to provide our members with the highest standard of service, but if something isn’t as you would expect, please let us know via our complaints resolution process.
Other ways you can get in touch with us
Call us on 0800 434 6343
Calls to 0800 numbers are usually free from mobiles and landlines. Our phone lines are open Monday to Friday from 9am to 5pm, Saturdays from 9am to 12pm. We are closed on Sundays and bank holidays.
Visit us in branch or agency
Find your local branch using our branch finder and check their opening hours, address, and contact information before you visit.
Branch finder >
Write to us
If you’d like to get in touch by post or need to send us something, please use this postal address: Hinckley & Rugby Building Society, 24 -28 Upper Bond Street, Hinckley, Leicestershire, LE10 1NZ.
Chat with us via Live Chat
If you need immediate assistance but aren't able to call us, you can click on the chat icon on the bottom left hand of this page and a member of our team will be ready to help you.
Send us a secure message
If you manage your account online, you can send us a secure message using your H&R Online account.
H&R Online >
Help and Support
If you need help with your savings or mortgage account, check out our help and support section for answers to our most commonly asked questions.
Learn more >
Sponsorship, donations and volunteering
Like many mutual societies, we receive requests for support in the form of time, skills, funding, and resources. If you would like the Society to consider supporting your charity or organisation, click below.
Community Sponsorship Scheme >
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Accessibility
Find out about the support we offer to make our services more accessible. Please visit our Accessibility page by clicking below.
Learn more >Christmas and New Year opening hours
To help you plan ahead over the festive period, we’ve outlined the opening hours for our branches, agencies and phone lines below.
| Date | Hours |
|---|---|
| Wednesday 24 December | Closing at 12:30pm |
| Thursday 25 December | Closed |
| Friday 26 December | Closed |
| Saturday 27 December | Closed |
| Sunday 28 December | Closed |
| Monday 29 December | Normal opening hours |
| Tuesday 30 December | Normal opening hours |
| Wednesday 31 December | Closing at 12:30pm |
| Thursday 1 January | Closed |
| Friday 2 January | Normal opening hours |
Not sure what you need?
Let us help
Explore our website to find what you need, or click below to get in touch with a member of our team.