Branches & agencies
Do you have a complaint?
We aim to provide our members with the highest standards of service, however, there may be occasions where we don’t get things right.
When things don’t quite go according to plan, you should let us know straight away so we can work with you to put things right. Visit our complaints page by clicking below and get in touch with our team.
Update to how we communicate with you
To make sure you receive important updates quickly and securely, we’re moving to email as the primary method of communication.
This means you’ll receive key information about your account such as interest rate changes, servicing updates, and legal notices directly to the email address you’ve registered with us.
Please note, we’ll only use your email address for marketing if you’ve given us your consent. If you’d prefer to continue receiving information by post, please call us on 0800 434 6343 and we’ll be happy to update your preferences.
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Not sure what you need?
Let us help
Explore our website to find what you need, or click below to get in touch with a member of our team.