Please note your property may be repossessed if you do not keep up repayments on your mortgage.

Redeeming your mortgage

If you want to redeem your mortgage, you will need to request a redemption statement to know exactly how much you need to pay, as interest is calculated daily on your mortgage account. The redemption statement will also include any fees or charges due.

This statement will remain valid for one month, unless there is a change in the mortgage interest rate. If additional redemption statements are requested within the next two months, a charge will be applied to the mortgage account for each additional statement requested.

The bank details to send redemption funds are quoted on the statement, should you wish to check those against the Society’s details please view the Society’s bank details.

Please note that the balance shown online does not include the fees or daily rate of interest so this should not be used as a redemption figure.

If you require a redemption statement, please contact us using the details below.

Get in touch

Please call us on 01455 894 099 and speak to a member of our team.

Our lines are open Monday – Friday 9am – 5pm, Saturday 9am – 12pm. We are closed on Sundays and bank holidays.

Payments received between the date the redemption statement was produced and the date of redemption will not be taken into account, and will be refunded upon redemption.

If your regular direct debit is to be collected in the 10 days after the redemption of your mortgage account, this payment may still be collected. Any overpayments will be refunded back to your bank account once they have passed the time for recall under the Direct Debit guarantee scheme, usually after 14 days.                                                                                             

If you pay by standing order, please ensure you cancel this payment at your bank once your mortgage account has been redeemed.                                                                              

If a payment has been included in the redemption statement, and is subsequently returned unpaid, this will result in a shortfall. This shortfall amount will have to be paid before the Society will release its charge over the property.

The Society will cancel your direct debit on full redemption of the mortgage account.

As property is now registered with a Land Registry Title Number, and details are stored electronically at the Land Registry, the Society does not hold any Title Documents or paper deeds.

Fraudsters can, and do, target properties for fraud, effectively ‘stealing’ your home by taking the legal title to it. This is most commonly done by pretending to be you and either selling or mortgaging your property without your knowledge.

For information on how you can protect your property from fraud, please visit Land Registry website.

If you would like to learn more about protecting yourself from fraud, visit our fraud awareness page.