On Monday 14 March, Hinckley & Rugby for Intermediaries hosted its very first online drop-in event. Brokers were given the opportunity to discuss their cases live with the Society’s Mortgage Referrals Committee (MRC) – a panel consisting of in-house mortgage experts, including Chief Executive, Colin Fyfe, and Head of Underwriting, Sarah Johnson.
Those who joined the two-hour event were welcome to discuss their cases, ask questions about the decision-making process, or simply watch the format of the Mortgage Referrals Committee – a daily meeting at the Society where mortgage cases are discussed on a case-by-cases basis following referral by the Society’s Business Development team. During the event, a total of eight cases were discussed directly with the panel, and of those, seven were approved.
Colin Fyfe commented on the success of the event:
“The Drop-in was a great success, and we had a brilliant turnout from intermediaries who wanted to discuss the details of their clients’ applications and hear the decision-making process first-hand. We were also pleased to answer questions from brokers and heard some great feedback from those who were happy with the service we had provided to them.
“Thank you to those who joined us, whether it was to share case details with our mortgage experts or simply for the opportunity to watch an MRC meeting in action. We hope this event will be the first of many.”
Following the event, the brokers who attended provided their thoughts on the online drop-in:
“I thought the session was brilliant. When it’s done as a drop-in discussion with the relevant people answering the queries, there is nothing better. Everyone got to ask about specific cases and got to know the members of Hinckley & Rugby that actually make decisions.
“Getting to know you all was amazing because it makes a huge difference when you know, or have spoken to, the people underwriting the cases.”
Another broker, who had previously spoken with the team regarding a case, said:
“Having submitted a decision in principle request last week I was extremely impressed by the fact that the team remembered the details of the case just from me mentioning the (Sur)name of the applicant.
“What was also extremely helpful was being able to hear the other types of applications that were being discussed with other brokers.”
Read more about the Society’s Mortgage Referrals Committee and manual underwriting process online at www.hrbs.co.uk/introducers