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Treating Customers Fairly

The Product Terms (which are available for use by your customer) are contained in the Key Features of the product as displayed in the general public section of our website.

You must ensure that you fully understand the product terms before advising your customers, to determine whether the product fits with the customer’s needs and risk appetite.

If you have any doubt as to the nature of the product offered by us you must contact us.

The Society’s target audience for all of the Society’s mortgage products is for customers aged 21 or over who are financially aware and who have good track records of credit management and income. As manual lenders, individual consideration may be given to high quality but unusual application scenarios.

Posted in: Guide to Terms & Underwriting