Please note we updated our H&R Online service on 29th April 2024. All current users will need to re-register on the new platform to protect sensitive data like passwords. 
Click to re-register now.

HomeMortgagesExisting Mortgage CustomersH&R Online (Existing lending)

H&R Online

Managing your account online

H&R Online is our digital platform for our savings customers to manage their account online. It’s designed to be easy to use and has a range of features that we hope you will find useful.

To use this online service, please click the link below to begin registration. Please note, to complete the registration process you will need a verification code which we will send to you via post within five working days. You will not be able to view any account information until you have entered this code and completed the necessary security checks.

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Registration steps

  • Enter your details – Name, Date of Birth & Postcode
  • Enter your email address, create a Password & Memorable word
  • Activation code received by email, enter the code to activate (Stage 1)
  • Wait for verification code letter to arrive in the post – This can take up to working 5 days
  • Letter received, sign in to enter verification code, click verify (Stage 2)
  • Enter Bank details (subject to account T’s & C’s)
  • Verification complete

Key features

  • View savings accounts, balances and interest rate history 
  • Transfer funds to other Hinckley & Rugby accounts 
  • Withdraw funds to a nominated account subject to account Terms & Conditions 
  • Set savings goals and monitor progress 
  • View mortgage payments and outstanding balances 
  • Secure online messaging 
  • Online notifications for new product and services 
  • Manage marketing preferences

Logging into H&R Online

  • Passwords must be between 8-20 characters and contain at least one uppercase, one lowercase, one number and one special character. No spaces should be used.
  • Memorable word must be between 8-20 characters with no spaces or special characters.
  • The Activation Code sent to the registered email address expires in 24 hours.
  • If you have forgotten your username, on the main log in page click ‘Forgot my Username’ and enter your email address. An email containing your username will be sent to your registered email address within a few minutes.
  • If you have forgotten your password, on the main log in page click ‘Forgotten my password’ and enter your email address. An email which will enable you to reset your password will be sent to your registered email address within a few minutes.
  • For joint accounts, each individual will need to register separately with a unique email address for online access.

Get in touch

If you have any further questions, please contact us by calling 01455 894 060. Our phone lines are open Monday – Friday 9am – 5pm, Saturday 9am – 12pm. We are closed on Sundays and bank holidays.

Please be aware, with the implementation of our new system, we may have more calls than usual. We are sorry for any delay.