i. Customer contact
The Society will contact your client by telephone to confirm initial receipt of the mortgage application form, and subsequently with text message updates.
If we require any additional information or documentation while processing the application we will contact you for this, unless you ask us to contact the customer directly.
ii. Information for Intermediaries
You will be provided with a copy of any Mortgage Offer and any subsequent completion letter that we may issue to the customer.
The following information will be included in these documents:
- The Society’s complaints procedure
- Tariff of Mortgage Charges
- Details on any product maturity
Posted in: Guide to Terms & Underwriting