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I am unable to submit my online application as it says all the mandatory fields have not been completed though I’m sure I did complete them all. What shall I do?

There will definitely still be one or more fields somewhere with missing information, or an anomaly. Often this is the intended means of repaying the capital on a repayment mortgage (input N/A to get past this); the question regarding any future anticipated material changes to income; or the second line of the current residential address for applicant 2. You need to go into each section from the summary page and find the section marked with a asterix (mandatory) which is incomplete.

You should also check that there are no anomalies confusing the system, such as an intended retirement date before the date of birth or an extra box added at the monthly commitments or other properties owned stage.

You can return to the summary at any time by clicking on the button at the top of the page. You do not have to go through all of the screens once you have found the omission.

If you still cannot find the missing entry, please contact our Business Development Team for guidance using the ‘Request a callback’ button on this page. We will endeavour to find the missing information for you but this may have to be out of normal business hours.

Posted in: Submitting applications