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Changes to our branch opening hours

At Hinckley and Rugby Building Society we are committed to supporting you whenever and however you need us.

We recognise that the way in which many of you organise and manage your finances is evolving and, as we look to the future, we will be increasing the breadth of support that we offer to ensure that your changing needs are met.

That’s why we have changed the opening hours of our branches to 9am to 2pm every weekday and from 9am to 12pm on Saturdays.

Our Swadlincote and Spalding agencies will remain closed on Saturdays, in line with their current operating hours.

Our Chief Executive Officer Colin Fyfe, explains what these changes mean to you.

Private appointments

We’ll be introducing private afternoon appointments so that you can open a new account or discuss a personal matter in a completely confidential environment.

“We recognise that some conversations we have with our members are private and they require a confidential setting and our undivided attention. We hope that providing the opportunity for our members to make an appointment to sit down and talk face to face with our teams about more personal financial matters, without distraction, will be really valuable.”

Sue Bailey, Coalville Branch Manager

Following government guidance, we do not require visitors to wear a face mask or covering when they visit our branches to carry out transactions. However, for the continued protection of our staff, members and the wider community, we are asking anyone attending a private appointment to wear a face covering, unless you are exempt.

Supporting communities

Our teams are dedicated to giving back to our communities.  From visiting local schools to help with financial education, mock interviews or careers talks to volunteering with local charities, supporting causes that play a vital role in our local areas is hugely important to us.

You can find out more about our work in the community here.

There is always more that we can do, and by changing our branch opening hours we are giving our teams more time to go out into our communities and offer their support.  Whether that be by sharing their expertise with schools and businesses or by helping community causes and events, we are excited to strengthen our ties with the people that we serve.

Would you like to find out more?

We know how important our branches are to you and understand that you might have some questions about the changes to our opening hours.  We hope that you find the FAQs below helpful.  Our branch teams will also be happy to talk you through the changes, either over the phone or when you next visit us.


New branch and agency opening hours FAQ

Are these changes a result of Covid?

No. We carried out detailed research in 2019 to better understand the services our members used and how they used them. This showed that how members accessed our services was changing and becoming more varied and that visits to branches were significantly reduced in the afternoons. Following this research, plans to change the opening hours of our branches were developed before the pandemic.

Will all branches be closing at 2pm?

Yes. On weekdays, all of our branches and agencies will be operating under the same opening hours and will open between 9am and 2pm.  

Will you be changing the opening hours on a Saturday?

On Saturdays, all branches and our Enderby agency will be open between 9am to 12pm. Our Swadlincote and Spalding agencies will remain closed, in line with their current operating hours.

Will the new opening times be permanent?

These changes will be permanent and will come into effect from 1 August 2021.

Why 2pm? Would it not be better to open later and close later?

The decision to close branches at 2pm on a weekday has been carefully considered and follows the research we carried out in 2019 which showed that the majority of our members visited our branches between 9am and 2pm, with either very little or no footfall later in the day. 

What if I cannot get to the branch during the new opening times?  

Please be assured that we will continue to be on hand to support you outside of the new branch opening hours. You can make a private appointment to see us in the afternoons or contact us via any of the following ways: 

  • By telephone. Our staff will still be working in our branches during the afternoon to answer your calls.
  • Through our online enquiry system which can be found here
  • By post. 

You can also register to view and manage your accounts using H&R online, our online banking platform.

How do I make a private appointment?

You can make an appointment to visit any of our branches by calling our teams directly. Simply call your local branch and we will be happy to help and arrange a convenient time for you to come and see us. Alternatively, email with your contact details and we will arrange for a member of our branch staff to call you. 

Private appointments will be available exclusively for: 

  • Discussing sensitive or personal matters relating to your financial affairs. 
  • Opening a new account 

Will you be closing any branches?

No. We remain committed to being a presence in your community and would like to reassure you that we have no plans to close any of our branches. 

The Society performed well in 2020 and, building on that success, we plan to invest in training for our staff so that we can enhance the services we offer to support our members, as well as developing our digital services. 

Are staff being made redundant or will there be staff shortages?

No. In 2020 we increased our staff numbers and we will not be making any redundancies. All of our staff will continue to work their normal hours and will be on hand to support our members between 9am to 5pm Monday to Friday and between 9am and 12pm on a Saturday. Changes to our branch opening hours will allow our teams not only to assist our members in branch but also remotely and digitally, as well as opening up opportunities to connect with local communities. 

I have my mortgage with HRBS. How do these changes affect me?

For the majority of our mortgage customers these changes will have no impact. If, however, you visit your local branch to make payments to your mortgage we ask that you please take note of the new opening times.