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Borrower comments

What our borrowers say about us

Hinckley & Rugby is proud of the service which we provide for our customers – but don’t just take our word for it, please see a small selection of comments recently received from some of our new borrowers.

“Moving my mortgage to HRBS was one of the best decisions I have made – Thanks.”

‘All staff that I spoke with were extremely helpful, courteous and knowledgeable. I have been with Hinckley & Rugby Building Society for many years, moved a few times and have always received very good service. It is nice to see that standards have not been compromised due to difficult times in the financial/housing markets. My husband and I are very pleased with the advise and assistance we have had’

“Your staff were exceptionally efficient, courteous and extremely competent. The two individuals I worked with were both exceptional – I wish they worked for my organisation!”

“I have found staff to be the most helpful. They always sound happy & knowledgeable and it’s a real delight to be involved with you. Please tell staff how pleased we are.”

“The politest staff I have come across. Nothing was too much trouble. Quick responses and always got back to you when they said they would”

“I am writing to say how delighted I have been with the service I have received over the past four years from members of your team. Everyone I have had contact with has been extremely helpful, polite and friendly, answering my queries and giving me good and sound assistance. I would never hesitate in recommending the Hinckley & Rugby Building Society to any of my friends and colleagues seeking a mortgage.”

“We thought the service was top rate, wonderful to have named people we could speak to”

“I like the no queuing phone system and the fact that the person who answered the phone was the person who could help me. Just like the good old days!”

“Having ported our mortgage with Hinckley & Rugby to our new home from our previous property, we continue to appreciate the helpful staff and quality service we have come to expect from you. Many thanks.”

“Hinckley & Rugby have without doubt been the best building society we have used in over 30 years and 10 house moves. Please don’t lose your traditional approach to customers and business.”

“Really responsive staff – keep it up!!!”