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Customer Service Team Leader


Head Office


Up to £30,000 per annum

At the Hinckley & Rugby Building Society we are ambitious, we are in an exciting period of growth to ensure we are offering our members a best in market experience with every interaction. We believe our success is all thanks to the people we employ. We have a strong culture of teamwork, mutual respect and support for all colleagues. 

We are looking for an ambitious Customer Service Team Leader to join our Operations team. Our Operations team are responsible for delivering an outstanding customer service to our members and ensuring their member experience with us is memorable. We place our members at the heart of all that we do, and we are passionate about ensuring our services take our members on a fulfilling and exciting journey to secure their mortgage.

The Customer Service Team Leader will be responsible for the daily management and oversight of the Customer Service Assistants and activities associated with providing a high quality, customer centric service to existing mortgage and savings members, in line with our values and customer promise. 

What can the Hinckley & Rugby Building Society Offer me?

  • Minimum of 25 days holiday plus statutory bank holidays.
  • Holiday purchase scheme, up to 3 days annually
  • Birthday Holiday
  • Healthcare Cash Plan with Medicash
  • Benenden Private Health insurance
  • Contributory pension scheme
  • Workplace Savings Scheme
  • Life cover of four times your annual salary
  • Reward, recognition and incentives
  • Full training and the chance to gain industry recognised qualifications.
  • Supportive and friendly culture with an open-door policy
  • Join an organisation that promotes from within
  • Great location within Hinckley, walking distance to Hinckley town centre
  • Newly renovated offices
  • Enhanced family leave
  • Three days paid leave for volunteering.

To read the full Job Description, click here.

How to apply

If you would like to find out anything else about the role or life at the Hinckley & Rugby Building Society, please contact hr@hrbs.co.uk

If this role and the Hinckley & Rugby Building Society could be your next step, we want to hear from you.