Welcome to H&R Online

To reset your password, click ‘Forgot Password’ on the login page. You’ll be asked to confirm your username or email address, and a verification code will be sent to you by email. Enter the code on screen, followed by the requested characters from your memorable word. You’ll then be able to create and confirm a new password.

If you’ve forgotten both your password and memorable word, please call us so we can help you get access to your account again.

If you have changed your address, you can send us a secure message through H&R Online to tell us your new address.

We’ll carry out an electronic check to confirm your new address and reply within 1–2 working days to let you know your address has been updated. If we need any more information, we’ll be in touch.

After registering for H&R Online, you’ll automatically start to receive Electronic Mailings. These are important service messages and notices about your account.

These are different from Marketing Preferences, which includes receiving our regular member newsletter.

You can choose your Marketing Preferences during registration, and you can update Electronic Mailings and Marketing Preferences at any time in your profile details or by contacting us.

For security, your account will be locked after three unsuccessful login attempts. If this happens, please call us; after confirming your identity we’ll unlock your account.

You can find our phone number on the Contact Us page of our website.

If you have changed your bank details, you can send us a secure message through H&R Online to tell us your new account details.

We’ll carry out an electronic check to confirm your new details and reply within 1–2 working days to let you know your details have been updated. If we need any more information, we’ll be in touch.

It is not possible to make a mortgage payment through H&R Online. If you have missed your monthly mortgage payment, or want to make a voluntary overpayment, you can send an electronic payment from your bank to your mortgage account.

If you need to use a different payment method, please call us so we can help you with this.

If your mortgage is in arrears, it is very important to talk to us so we can understand your situation. If you have not already contacted us about this, please talk to us before making a payment.

You can make withdrawals to your nominated bank account by Faster Payment, or transfer funds to another Hinckley & Rugby account.

Payment requests made before 2pm (Mon–Fri) will be credited to your bank account during the afternoon of the same day.

Payment requests made after 2pm (Mon–Fri) will be credited to your bank account during the afternoon of the next working day.

Example: For a request made after 2pm Friday, the money will show as withdrawn from your account that afternoon, but will not appear in your bank account until Monday afternoon.

H&R Online does not currently provide monthly or annual statements. However, you can view up to 5 years of transaction history. If you need a physical copy of your transactions, please post us your account passbook and we will update and return it.

Please send us a message through H&R Online and we’ll arrange for your Statement of Interest to be sent to your registered address.

If you’re registered as holding a Power of Attorney or managing a savings account for a child, you can register for H&R Online to view account details and transaction history. However, you will not be able to make transactions online for these accounts.

Only savings customers with Easy Access accounts (but not Premium Savers) can currently close their accounts using H&R Online. For all other savings account types, please visit a branch or contact us by post.